DELIVERY ACROSS BANGLADESH
Samara’s Almira delivers to serviceable addresses throughout Bangladesh using approved courier partners. The courier is selected automatically according to the delivery address, service coverage, parcel type and the delivery rules configured by our operations team.
DELIVERY CHARGES
The applicable delivery charge is calculated after you select your district and Police Station / Thana at checkout. The charge is shown in the order summary before you place the order.
Any free-delivery offer, coupon or promotional rate will be applied only when its published conditions are met. Remote-area, oversized or unusually heavy parcels may require a different charge; if so, we will contact you before dispatch.
ESTIMATED DELIVERY TIMES
| Dhaka metropolitan area | Usually 1–3 business days after order confirmation |
|---|---|
| Other districts and cities | Usually 3–5 business days after order confirmation |
| Remote or limited-service areas | Usually 5–7 business days after order confirmation |
These are estimates, not guaranteed delivery dates. Fridays, public holidays, severe weather, transport disruption, political events, courier capacity and incomplete addresses may add time. Pre-order or made-to-order items follow the timeline stated on the product page or confirmed by our team.
ORDER CONFIRMATION AND DISPATCH
Orders are initially received as Pending. We may verify the order by phone, SMS or OTP, particularly for Cash on Delivery or higher-value orders. After confirmation and stock verification, the order is prepared for dispatch and transferred to the selected courier.
You will receive available order or shipment updates through your account, the order-tracking page, SMS, email or a courier tracking link. Tracking events may take several hours to appear after handover.
ADDRESS AND CONTACT DETAILS
Please provide the recipient’s complete name, an active Bangladesh mobile number, district, Police Station / Thana and a clear street or landmark-based address. Customers are responsible for checking these details before submitting an order.
Contact support as soon as possible if an address needs correction. We cannot guarantee a change after a parcel has been dispatched, and a rerouting or second-delivery charge may apply.
RECEIVING YOUR PARCEL
- Keep the recipient’s phone available on the expected delivery day.
- Check that the parcel is addressed to you and shows no obvious sign of tampering.
- Do not share card PINs, mobile-financial-service PINs or OTPs with a courier or anyone claiming to represent us.
- Pay only the amount shown for a valid Cash on Delivery order.
- Where courier rules permit, report visible damage or a missing item before accepting or immediately after opening the parcel.
DELIVERY ATTEMPTS AND FAILED DELIVERY
The courier may make more than one contact or delivery attempt, depending on its policy. A parcel may be returned to us if the recipient cannot be reached, refuses the parcel, provides an incomplete address or repeatedly asks for an unsupported delay.
If you want a returned parcel sent again, we may request advance payment of the new delivery charge or the full order amount. Repeated refusal of confirmed orders may affect future Cash on Delivery availability.
DELAYED, DAMAGED OR MISSING PARCELS
If tracking has not changed for an unusual period, or if your parcel arrives damaged, incomplete or with the wrong product, contact us promptly with the order number, photos of the parcel label and packaging, and an unboxing video where available. Keep all packaging until the case is resolved.
For a delivery problem caused by us or the courier, we will investigate and arrange an appropriate replacement, return, refund or other remedy under our Return and Refund Policy.
CONTACT
Email: support@encore-system.com
Phone: 01700000000
Support hours: Saturday–Thursday, 10:00 AM–8:00 PM (Bangladesh time)