1. ABOUT THESE TERMS
These Terms and Conditions govern your access to and use of the Samara’s Almira website, customer account, checkout and related services. Samara’s Almira is operated by Encore Systems Limited in Bangladesh. By using the website or placing an order, you agree to these terms together with our Privacy Policy, Delivery Information and Return and Refund Policy.
If you do not agree, please do not use the website or place an order. Nothing in these terms limits a consumer right or remedy that cannot legally be excluded.
2. ELIGIBILITY AND ACCOUNTS
You must provide accurate, current information and be legally capable of entering into the transaction, or use the service with the involvement of a parent or legal guardian. You are responsible for safeguarding your password, mobile phone and OTP and for activity performed through your account.
Tell us promptly if you suspect unauthorised access. We may require identity, mobile or order verification and may restrict an account where reasonably necessary for security, fraud prevention, repeated parcel refusal or misuse.
3. PRODUCT INFORMATION
We try to present descriptions, materials, colours, measurements, images, prices and availability accurately. Screen settings and photography can cause colour differences. Handmade or batch-produced items may have minor variations, and garment measurements may have a reasonable production tolerance.
Product images are illustrative and props are not included unless stated. Product-specific descriptions and size details take priority over general guidance.
4. PRICES, TAXES AND AVAILABILITY
Prices are shown in Bangladeshi Taka unless stated otherwise. The checkout total includes the product price, applicable discount and delivery charge displayed before order submission. We may correct an obvious pricing, description or technical error.
Products remain subject to stock verification. Adding an item to a cart or wishlist does not reserve it indefinitely. If an ordered item becomes unavailable, we may offer an alternative, remove the item and adjust the total, or cancel and refund the affected amount after contacting you where appropriate.
5. ORDERS AND ACCEPTANCE
Submitting checkout is an offer to buy. An order number or automated acknowledgement confirms receipt, not final acceptance. Orders initially enter Pending status. Acceptance occurs after any required verification, stock check and confirmation.
We may decline or cancel an order for a pricing or stock error, failed verification, suspected fraud, unsupported address, payment failure, misuse of a promotion, repeated refusal of confirmed parcels or another lawful operational reason. If we cancel a paid order, the approved amount will be refunded through the applicable method.
6. PAYMENT
Only active payment methods shown at checkout are available. These may include Cash on Delivery, cards, mobile financial services or payment gateways. A third-party payment provider may apply its own terms and security checks.
You authorise us and the relevant provider to process the amount shown at checkout. Never share a card PIN, mobile-financial-service PIN or OTP with us, a courier or anyone through webchat. We may pause fulfilment until payment or verification is successful.
7. DELIVERY
Delivery coverage, charges, estimated timelines, courier selection, address responsibilities and failed-delivery rules are described on the Delivery Information page. The courier is assigned automatically under our configured delivery rules.
Delivery dates are estimates. Risk of loss or damage passes as provided by applicable law and the delivery arrangement. Please inspect the parcel for visible damage and report delivery issues promptly.
8. CANCELLATIONS, RETURNS, EXCHANGES AND REFUNDS
An eligible order may be cancelled through My Account while cancellation is still available. Once processing or dispatch has advanced, we may be unable to stop it.
Eligible products may be requested for return or exchange within 7 calendar days from delivery, subject to the condition, hygiene, packaging, inspection and cost rules in our Return and Refund Policy. Refund timing begins after the returned product is received, inspected and approved.
9. PROMOTIONS, COUPONS AND GIFTS
Promotions may have a start and end date, minimum order, eligible products or customers, usage limit and stacking rules. Unless expressly permitted, coupon codes cannot be combined, exchanged for cash, transferred or applied after an order is placed.
If an order is cancelled or returned, promotional benefits and free gifts may be removed or recalculated. We may cancel a benefit obtained through error, manipulation, duplicate accounts or other abuse.
10. ACCEPTABLE USE
You must not:
- Use the website for unlawful, fraudulent or abusive activity.
- Attempt to access another account, restricted admin area, source data or security control.
- Introduce malicious code, scrape at unreasonable volume or disrupt website operation.
- Submit false orders, false claims, unlawful content or infringing material.
- Misrepresent an association with Samara’s Almira or misuse our brand.
We may suspend access and preserve relevant records when investigating a suspected violation.
11. REVIEWS, MESSAGES AND CUSTOMER CONTENT
Content you submit must be truthful, lawful and relevant and must not violate another person’s privacy or intellectual-property rights. You retain ownership of your content but grant us a non-exclusive, royalty-free permission to store, reproduce and display it for operating, supporting and promoting the service, subject to our Privacy Policy.
We may moderate or remove content that is unlawful, abusive, misleading, irrelevant or exposes sensitive information.
12. INTELLECTUAL PROPERTY
The Samara’s Almira name, logo, website design, text, graphics, original product imagery, software and other protected material belong to Encore Systems Limited, its licensors or the identified rights holder. You may use the website for personal shopping only. Reproduction, resale, modification or commercial use requires prior written permission, except where law permits otherwise.
13. THIRD-PARTY SERVICES
Courier tracking, payment gateways, external webchat, social platforms and linked websites are operated by third parties. Their availability and independent services are governed by their own terms. We remain responsible for our own obligations but do not control every third-party system or external website.
14. SERVICE AVAILABILITY
We may maintain, update, suspend or change parts of the website. We aim for accurate and secure service but cannot promise uninterrupted or error-free access. Events beyond reasonable control—including natural disaster, severe weather, transport disruption, public authority action, internet or utility failure and widespread service-provider outage—may delay performance.
15. RESPONSIBILITY AND LIABILITY
We are responsible for losses that are a reasonably foreseeable result of our breach or negligence, subject to applicable law. We are not responsible for loss caused by inaccurate information supplied by the customer, misuse of a product, an unauthorised account user, or an event outside our reasonable control.
The website and products are intended for personal use. Any limitation in these terms applies only to the extent permitted by law and does not exclude liability that cannot legally be excluded.
16. PRIVACY
Our Privacy Policy explains what information we collect and how it is used, shared, retained and protected. By submitting another person’s delivery details, you confirm that you are authorised to provide them for the order.
17. CHANGES TO THESE TERMS
We may update these terms to reflect service, operational or legal changes. The current version and “Last updated” date will appear on this page. Terms in effect when an order is accepted will generally govern that order unless a change must apply by law or is more favourable to the customer.
18. GOVERNING LAW AND DISPUTE RESOLUTION
These terms are governed by the laws of Bangladesh. Please contact us first so we can try to resolve a concern promptly and fairly. If a dispute cannot be resolved, either party may use the courts or competent consumer-protection and dispute-resolution bodies of Bangladesh.
19. CONTACT
Encore Systems Limited / Samara’s Almira
Email: support@encore-system.com
Phone: 01700000000
Address: Dhaka, Bangladesh
Support hours: Saturday–Thursday, 10:00 AM–8:00 PM (Bangladesh time)
Please include your order number and the mobile number used at checkout when contacting us about a purchase.